We believe in the power of compassion and the importance of giving back to our community, especially to those who do not have a voice. By supporting animal charities, we help provide shelter, care, and a chance at a better life for pets in need.

This commitment not only reflects our brand values but also allows us to contribute positively to animal welfare and encourage others to join in making a significant difference. Ultimately to help more pets find loving homes.

Each month, we allocate our donations to a different local animal shelter or animal charity around the world. Feel free to nominate your preferred organisation, and we'll consider it for our monthly donations.

For every order placed, we will donate $2.

Absolutely, you have the option to leave a tip at checkout. All proceeds will be directed to the shelter or charity selected for that month.

All orders are shipped from Shenzhen, China.

Some of our products are made to order. We have an estimated shipping time of 2 to 5 business days after purchase confirmation and payment verification.

The delivery time could vary depending on your location and in case of any issues with our carrier or in customs.

Shipping rates can vary depending on your region and are calculated at checkout.

Free international shipping is available on orders over USD 150 for most countries.

Orders shipping to Argentina, Bahamas, Barbados, Bolivia, Brazil, Chile, Colombia, Costa Rica, Ecuador, Monaco, and Uruguay qualify for free shipping on orders over USD 300.

Yes, we ship our products all over the globe.

Please note shipping rates could vary depending on your region.

We are currently ship to the following 68 countries and regions

North America

Canada, Mexico and United States.

South America

Argentina, Bahamas, Barbados, Bolivia, Brazil, Costa Rica, Chile, Colombia, Ecuador and Peru.

Europe

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom

Asia

Hong Kong (China), Japan, Macao (China), Malaysia, Philippines, Singapore, South Korea, Taiwan (China), Thailand, Turkey and Vietnam.

​Oceania

Australia and New Zealand

​Middle East

Bahrain, Israel, Jordan, Kuwait, Lebanon, Qatar, Saudi Arabia and United Arab Emirates,

​Africa

Egypt and South Africa

For all countries that are not on this list, please send us an email to see if customised shipping is possible. Please note the list of supported countries may change over time.

To ensure the perfect fit for your dachshund clothes, please measure your pet according to the guidelines below.

If you need sizing recommendations at any point, please don't hesitate to contact us via email info@thedachino.com

Our goal is to ensure that you are completely satisfied with your purchase. We provide options for both returns and size exchanges under specific conditions, as detailed below. Please review our policy carefully to understand how you can proceed should you require a return or an exchange.

Eligibility for Exchange: We offer a one-time size exchange on products that do not meet your sizing expectations. To qualify for an exchange, the product must be in its original, unworn condition with all tags and packaging intact.

Exchange Period: Requests for size exchanges must be made within 7 days of the package delivery day.

Process for Exchange:

1. Contact Us: Please email our customer service team [info@thedachino.com] to initiate the exchange process. Include your order number and the desired new size.
2. Return Shipping: You are responsible for the cost of shipping the product back to us (Hong Kong). Please use a trackable shipping method to ensure the safe return of your item.
3. Inspection and Dispatch: Upon receiving the returned product, it will undergo an inspection. If it meets our conditions, we will process the exchange and ship the new size to you. We will cover the shipping costs of the exchanged item.

Eligibility for Return: Returns are accepted if the product is unworn and in its original condition, including packaging and tags.

Return Period: Returns must be initiated within 7 days from the delivery date.

Restocking Fee: There is a 25% restocking fee on the original purchase price for returned items.

Process for Returns:

1. Notification: Contact our customer service [info@thedachino.com] within the 7-day period to start the return process.
2. Shipping Product Back: You are responsible for the return shipping costs. The item must be packed securely and sent back using a trackable shipping service.
3. Refund Issuance: Once we receive and inspect the returned product, we will issue a refund minus the 25% restocking fee and shipping costs. Refunds will be processed in the original form of payment.

In cases with free shipping, customers are liable for the shipping fee if the product is refunded.

Please note that certain items may be ineligible for return or exchange due tohygiene or personalisation considerations. All personalised products are final sale and cannot be returned or exchanged. Any additional exceptions will be clearly indicated on the relevant product page.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

We accept payments from major credit card companies like Visa, Mastercard, and American Express.