Frequently asked question!

After your order has been confirmed and payment has been successfully verified, please allow 2–5 business days for processing and dispatch.

Estimated delivery time is typically 7–15 business days. For the most accurate shipping estimate, please refer to the delivery timeframe displayed at checkout. Actual delivery times may vary depending on the destination country or region. Delays caused by shipping carriers, customs clearance, peak holiday seasons, or other unforeseen circumstances may affect

Shipping rates can vary depending on your region and are calculated at checkout.

Orders with a total value of $100 USD or more are eligible for free standard shipping. The shipping discount will be automatically applied at checkout—no promo code required.

Yes, we ship our products all over the globe.

Please note shipping rates could vary depending on your region.

We currently ship to 40 countries and regions:

Americas

United States, Canada, Mexico

Europe

Germany, United Kingdom, France, Italy, Netherlands, Spain, Switzerland, Sweden, Norway, Austria, Belgium, Denmark, Finland, Ireland, Poland, Czechia, Greece, Romania, Hungary, Slovakia, Slovenia, Croatia, Bulgaria, Latvia, Lithuania, Estonia

Asia

Japan, South Korea, Singapore, Malaysia, Hong Kong (China), Macao (China), Thailand

Oceania

Australia, New Zealand

Middle East

United Arab Emirates

Africa

South Africa

For countries or regions not listed above, please contact us via email to check whether customized shipping is possible. Shipping destinations may be updated periodically depending on logistics capacity, regulations, and operational considerations.

To ensure your dachshund clothes fit properly, please measure your pet according to the guidelines provided.

LENGTH / NECK / CHEST / WEIGHT

XS = 24cm / 22cm / 32cm / 3-6 lbs

S = 30cm / 25cm / 37cm / 7-9 lbs

M = 36cm / 29cm / 42cm / 10-13 lbs

L =42cm / 33cm / 48cm / 14-17 lbs

XL = 48cm / 37cm / 54cm / 18-22 lbs

XXL = 54cm / 41cm / 60cm / 23-29 lbs

For more details, please refer to the size chart on the product page.

If you need sizing recommendations at any point, please don't hesitate to contact us via email info@thedachino.com

Our goal is to ensure you are completely satisfied with your purchase. We offer both returns and size exchanges under specific conditions outlined below. Please review our policy carefully to understand the available options and how to proceed if you need to initiate a return or exchange.

Eligibility for Exchange

We offer a one-time size exchange for products that do not meet your sizing expectations. To be eligible, the item must be in its original condition, unworn, unwashed, and with all tags and packaging intact.

Exchange Period

Exchange requests must be submitted within 7 days of the delivery date.

Exchange Process

1. Contact Us

Please email our customer service team at info@thedachino.com to initiate the exchange process. Kindly include your order number and the desired new size.

2. Return Shipping

Customers are responsible for the return shipping cost to our return address (California, United States). We recommend using a trackable shipping method to ensure safe delivery.

3. Inspection & Replacement

Once we receive your returned item, it will be inspected. If it meets our exchange conditions, we will process the size exchange and ship the new item to you. We will cover the shipping cost of sending the replacement item.

Eligibility for Return

Returns are accepted only if the product is unworn, unwashed, and in its original condition, including all packaging and tags.

Return Period

Return requests must be initiated within 7 days from the delivery date.

Restocking Fee

A 25% restocking fee will be deducted from the original purchase price for all eligible returns.

Return Process

1. Notification

Please contact our customer service team at info@thedachino.com within the 7-day return period to initiate your return request.

2. Return Shipping

Customers are responsible for all return shipping costs. Items must be securely packaged and shipped back using a trackable shipping method.

3. Refund Issuance

Once we receive and inspect the returned item, we will process your refund. The refund will be issued to your original payment method, minus the 25% restocking fee and any applicable shipping costs.

Please note that certain items may be ineligible for return or exchange due to hygiene or personalization considerations. All personalized products are final sale and cannot be returned or exchanged. Any additional exceptions will be clearly indicated on the relevant product page.

Please note that certain items may be ineligible for return or exchange due tohygiene or personalisation considerations. All personalised products are final sale and cannot be returned or exchanged. Any additional exceptions will be clearly indicated on the relevant product page.